Really? PSPs need to be more aware of the precedence we set when asking employees to cover up or lie about customer’s projects. The mirror should tell us what needs fixing immediately…taking a deep look at your Processes and Procedures could alert us to the truth!
Read moreFeatured Content Debbie Nicholson
Take them to the top! Women are more ambitious than ever…wanting to secure a management and leadership position within printing. Note to reader: Women are like a tea bag -- you can’t tell how strong she is until you put them in hot water! Sound familiar?
Read moreWho are these people? Printing is not dead; it is very much alive and still considered essential for thriving and growing businesses to market their products and solutions that we need every day as consumers!
Read morePSPs better care! I see customer service continually being pushed to the back of the line. The passive and transactional customer service business approach is not working!
Read moreLet's address a pattern I observe in many printing companies: Sales Reps selling one-way – meaning -- if they sell offset, they don’t sell wide-format, nor do they want any part of it. I don’t find this acceptable, do you?
Read moreLook if the shoe fits, then wear it. However, if you believe you are in the right and have something you need to get off your chest with your customers, then you owe it to yourself and your customer, to be honest. Please set up a face-to-face meeting with them; be open, transparent -- most importantly, introduce them to a solution.
Read moreThe decline of customer service in the print industry leaves only one thing to discuss with customers…price! It’s time we put customer service back in service! Read more….
Read moreYour company depends on profit to stay in business! But have you ever been tempted to take work at a loss to keep your equipment purring? Don’t do it… read more!
Read moreAre your employees silently screaming? Why are we ignoring our most valuable asset – our employees? They are trying to tell us what they need and how they feel, and we look the other way. It is now biting us, and it should hurt!
Read moreCustomer never has a budget – until they do! We have the right to remind our clients how good we are at what we do, and we should demand a partnership of transparency and truth. If we don’t, who will?
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