What can you discover during your wide-format discovery with your customers? More importantly, how can your discovery questions open your customer’s eyes to the proper substrates, processes, finishing, and hardware options you can offer.  Don’t be just “order-takers.” 

Avoid the Invoice black hole! Streamline your internal processes now. I know many of you believe you might leave money on the table if you don’t spend days reviewing the job pocket for accuracy. But, don’t pass over a dollar to get to a nickel – it’s just not worth it in the end.

So are we in a rut – do we lean towards producing the same products the same way time and time again? Shifting our mindset to focus on un-mapped and un-surveyed services and products permits us to be confident that we are genuinely utilizing our internal box to its fullest extent! Learn how to Think Inside The Box.

Step up to the plate, promote the latest and greatest industry products. Some Manufacturers and Distributors assume that PSPs know all things about Wide-Format material capabilities. Well, they don't! It is the Manufacturers and Distributors responsibility to bring value and education to our industry!

Do your marketing materials WOW customers with your uniqueness and experience?  Or are they saturated with text and photos of your equipment? Remember, buyers are not buying your equipment; they are buying your expertise.  Being content with your marketing content will invite problems to your organization.

'Now Hiring' signs are everywhere!  Many companies have outsourced much of the hiring process to employment search firms due to the in-house recruiting and hiring task is too taxing and arduous with little positive results. Uncovering what great talent really looks like can bring clarity to your hiring process. 

When we provide customers with Good, Better & Best options, we are good stewards for our customers, employer, and the entire industry. Correct, valuable, and informative details assist customers in making the "best" decisions for their project(s). Do not oversell a customer with Best when Good is all they need.

Do you know the difference between an Estimate and a Quote? Estimates and Quotes have very different uses. Understanding the advantages and disadvantages is key to avoiding problems that can cost you time, money, and even customer retention.

Many companies have an imaginary Do Not Enter Sign on the door to their Wide-Format production areas. Why is that? How can we learn from one another if the door is closed? Owners and Managers: Being triumphant is when the entire organization works as a TEAM and not as separate departments.

Buyers want PSPs who can produce all of their printing needs (offset, digital and wide-format)! The intertwining of in-house printing processes from one department to another is a convergence that enables us to provide customers everything they need under one roof for marketing campaigns with components that are tied together!