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Do You Know Your Customers’ Changed Conditions…Ambitions & Priorities...?

“Commercial printing company owners, as a general rule, seem to know the cost of almost everything in production, but  not necessarily the values of what it takes to develop new business.“ What does your Sales Literature say about your most impressiv...

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…..Afraid to Look Under The Sheets…?

Our great industry is very possibly shrinking faster after the Pandemic than during it. Customers have learned that fewer employees can get the job done, and fewer suppliers are better than too many mediocre suppliers.

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How Do You Want Your Legacy To Read….?

'Backroom whisper on the street' is that regional association presidents have a central mission, a central focus: “Make it to retirement, for maximum retirement benefits so be sure to preserve your cash.” That no more commercial printing companies ar...

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Untapped Opportunities… Neglected….for… Continuous Improvement

This past week I listened to a consulting team from Heidelberg deliver a webinar, titled, "Industry 4.0 – Profit Matters". Content was solid, relevant, and well-presented. As the Program rolled forward, I found myself asking two questions. Will anyon...

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Effective Virtual Customer Communications…Are Critical….!

Virtual Communications with your customers may be the critical success link for your organization and its future. In the last month, we’ve received multiple complaints and requests for assistance re. “perceived communications ineffectiveness of their...

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