By Sid Chadwick “I want you to provide Earl coaching to be successful with business development ……without that….his probability for success…. owning this company, any company… is not good…”…………President, Regarding His Company’s Future INTRODUCTION: Earl had become a “comfortable” Customer Service Department supervisor at his employer. However, his...

Client-focused innovation has driven ProList’s evolution over the past 30 years and remains front and center today. The OutputLinks Communications Group recently spent time with Dave Lokos, President and CEO, Dave Lewis, VP of Sales and Marketing and Sylvia Taylor, Director of Marketing & Client Relations. The ensuing discussion focused on ProList’...

By Sid Chadwick “We could have used an additional 2-3% last year….and this year…..How long does this process take for us to start receiving results….?”.....V.P. of Sales, Marketing INTRODUCTION: Almost everyone will confess, if they’re honest, that they don’t know: How much of our Top-10 customers business, we’re not receiving….? What do our cu...

Smart Dedicated Design (SDD) looks at the world of print and fine-finishing and sees opportunities for printers. Those opportunities include increased profits from existing relationships while also attracting new clients by providing finely finished, square spine booklets, magazines and brochures. The creative design and engineering talent at SDD k...

Overcoming Impediments to Replacing Monochrome Toner with Color Inkjet: The RISO Solution Prioritizing investments. It is one of the toughest challenges faced by any management team. How do you prioritize investments into developing people, processes, and technologies to achieve short-term business objectives, and just as important, how those inve...

Located in Hudson Massachusetts, Jet Mail is celebrating 25 years of success as a premier provider of print and marketing based services. In that quarter-century, Jet Mail has built on their original lettershop foundation to blossom into a leading provider of data-driven print, mail, and branded marketing material to a wide array of long-term clien...

By Sid  Chadwick “I walked into the production area and asked an employee who was cutting vinyl lettering for a car dealership what the customer would be using them for.  The reply came back that she had no idea…. Yesterday,  I saw a similar job and asked the same person the same question. Her response was that it wasn’t her job to know what the cl...

By Jeffrey Duke                                                                                                                 Owner- JD and Associates Pressroom Consulting To keep offset alive, we must keep the presses running well. By this I mean, when something breaks, or it's just not running like it was, fix it! I believe if we want to attrac...

How to Get Students Interested in Print Companies throughout the industry (and this includes suppliers) are facing a common problem. They have an increasing number of employees who are reaching retirement age and are wondering where they are going to find replacements for these skilled workers.

By Sid Chadwick “Efficiency is doing things right….Effectiveness is doing the right things”…….…Peter Drucker INTRODUCTION: Over recent months, I’ve observed company senior management….at more than one organization….. go about their days, criticizing key personnel for…..not accomplishing enough…..making an error in setting priorities……missing an opp...