Many so-called “difficult customers” are really a symptom of broken processes. Vague job specs, chaotic live pricing, and unsupported CSRs create friction long before the first call. The real fix starts with leadership: repair the system, not the customer. De escalation is a process, not an apology. Debbie's insights on how to repair it >.

Your new reps aren’t the issue, the targets you’ve taught them are. When they only chase specs, you lose margin and hand wins to competitors who ask the deeper questions. Sid's breaks down the leadership gap holding your sales team back and the training that fixes it. Read more >.

Many organizations overlook a powerful advantage hiding in plain sight: the proven impact of print. Sid’s article introduces research your teams and customers may not have encountered, insights that elevate comprehension, retention, and results. A quick read that may change your perspective on print’s value >.

Customer service often becomes the catch‑all for everyone else’s emergencies. Their day rarely follows a straight line. But with intentional self‑care and better organization, this team can become one of the most respected stabilizers in your company. Read Debbie’s practical ideas to turn it around >.

Leaders rarely see the real cost of delayed decisions. Sid’s article shows how hesitation can stall talent, slow revenue, and quietly chip away at your competitive edge. He highlights a case where 6 months of indecision nearly buried a high‑value win. What are delays costing your company? >

Complex projects don’t fail because teams lack skill, they fail when leaders commit without full clarity. Debbie’s article shows how unclear budgets, missing stakeholders, and rushed promises quietly drain margin and create avoidable chaos in a company. A quick read that may change your next “yes.” >

Print executives are aware of the slowdown in the industry but hope that it is temporary. Sid's article highlights the "double trouble" currently affecting print and explains why postponing action is steadily leading companies toward a crisis. The teams that are taking early steps are not lucky; they are well-prepared. Get ahead now >.

This article shows print leaders how tightening documentation and inviting honest input can turn daily chaos into consistent, profitable performance. There is a big difference between telling people what you decided and including them in how you decide it.​​ Read Debbie's article for improved results >.

Xerox’s new CEO is Louie Pastor, following Steve Bandrowczak’s sudden departure. Pastor, 42, joined Xerox in 2018 directly from Icahn Enterprises. Who is he, and what will change? This article may help your print-related organization determine if and how Xerox’s CEO shake-up will affect your business. Read on >.

One forgotten letter sparks a bigger truth about our industry: some of the most valuable skills in print are fading from daily practice. Sid Chadwick walks through a real moment that reveals what strong teams still do and why it matters. Learn what happened >.