Owner neglect of a "Written Succession Plan" has existed so long across our great industry and associations we seem to no longer see its consequences. How industry suppliers have tolerated such neglect and consequences by our associations, I have no explanation.

I still can't remove from memory how a highly respected Plant Manager asked one of his Sales Reps if he could tour the customer's plant that was using a proprietary, customized product the Plant Manager's plant was producing. When asked why the request, he replied...

You can only print, laminate, and cut at a pre-determined speed.  Are you ignoring the internal roadblocks that keep you from being successful and profitable?

Do you realize how many growth opportunities are available for Wide-Format Providers?  It’s been right in front of you!  Learn how to expand your market!  Read more…

Who your organization pursues and develops as customers determine what your company will look like two and three years from now. Who we pursue is who we sell, and the direction is more important than the speed. 

Print clients seek PSPs that can help them maximize their output's effectiveness. But accomplishing that task requires font wisdom. Many print campaigns invest in high-quality materials, printing, finishing, and postage, only to fail because of poor font choices. This article will help you help your clients.

On a recent plant managers conference call, I asked, "What do you systematically measure and report to a department?" Too many key managers believe they've "done their job" - if their company's work is - acceptable to their customers - and on-time re. delivery. I equate that to "Showing-up."

Finally, the Wide-Format industry is bonding with expanding their portfolio line of products by adding custom finishing and structural assembly! The professionals are here to help! Read more…

For years I’ve encouraged account executives and estimators to provide their customers with meaningful options on their letters of quote whether or not their customers requested it. A quote with surprising options can lead to customer discussions that put you in charge of winning that work.

Passion is what should ignite customers, owners, employees, vendors, and even suppliers. Do your customers announce you as a passionate provider because you are committed to providing exceptional quality and superior service? Here’s what passion is…