Publishing a New Edition of my paper on Modernizing VDP
With the help of my #XMPie colleagues (thank you guys 👏), I recently published the 2nd edition of my paper on modernizing VDP (the 1st edition was published about a year ago).
One reason for this new edition was to help readers distinguish between the historical dimension of the paper – it describes vision, innovations, and developments that started in the late 1990s – and the novelty it brings by having these innovations organized under an umbrella that represents a new branch of VDP (which was never before identified as such).
The other reason was to help less technical readers digest the whole paper and not be blocked or deterred by technology-heavy sections.
You can read an introduction to the 2nd edition here: https://lnkd.in/eNs5R7C4 (the introduction provides a link for downloading the full paper).
While on it, I will re-iterate my belief that it would be helpful – for brands and providers of communications services in print and digital media -- to understand the distinction between Modern VDP and Classical VDP (the practice tuned for serving Transactional or CCM applications). Such understanding would enable making the right decisions (a) for the business – including charting strategic directions – and (b) for CXM initiatives, especially around including print in the mix of envisioned touch points.
Readers’ feedback on the original paper included requests for clarifying the linkage between Modern VDP and Cross-media personalization. Another feedback from readers was an ask for a deeper explanation of why desktop publishing was selected as a blueprint for developing Modern VDP.
The paper discusses these issues in detail, but I plan two future posts to address these with better clarity.
Finally, one cannot ignore AI these days, so please note that in the paper’s chapter “Where Do We Go From Here -- What’s Next,” I touched on AI. Given the light-speed advancement of the AI field, I would say that my observation that AI could help create successful journeys/experiences without explicitly programming the flow diagrams for the desired set of customer experiences is less futuristic these days. I will probably address this in another future post.
#cxm #customerexperience #vdp #crossmedia #personalizedmarketing #digitalprinting #ModernVDP #desktoppublishing #digitalmedia #ai #personalization