Do We Train For Listening?...... Should We Train For Listening?
By Sid Chadwick, Chadwick Consulting, Inc.
“Listening is….the heart and soul of engagement” …….Tom Peters, The Little BIG Things ---163 Ways to Pursue Excellence
Inviting a Consultant --- especially if it’s your first time inviting a Consultant --- to engage a project --- almost always sparks surprises.
The most minor improvements --- when well designed, tend to impact multiple levels, multiple corners…. of an organization.
Some projects are more successful than others…..Some projects are outrageously successful --- which can be scary --- for a short while.
If there are keys to one’s effectiveness, it might be described as developing a capacity to “listen” ….and “observe”…… and ….having a significant context of experience… in which to position… what one sees, and hears.
Some geographical and product markets are tougher than others. The following note was received this past week --- from a client I treasure, located in…..“the Shadows of Manhattan”.
Truthfully, Paul’s organization’s successes, much like the results of his Customer Survey --- represent much about him --- as his company’s leader.
Individuals who aren’t willing to commit to change ---for themselves --- first, and for their organizations --- are probably looking through a rear-view mirror --- for their future.
Someone very smart once wrote, “When we struggle….. we grow.”
“Comfortable animals…. get eaten……!” ………Dick Vann, Founder of PostMark