By Sid Chadwick “Great Customer Service…. prompts us to share those encounters….with others”………………...Forward Day by Day INTRODUCTION: Let’s first look…..at what that company and organization…. didn’t do….. They didn’t over-promise….and under-deliver. Generally, though they are unusually profitable, they didn’t “low-ball” their competition.... Read More

By Sid Chadwick “Researchers discovered that people who knew each other well understood each other no better than people who’d just met!....Even worse, participants frequently overestimated their ability to communicate, and this was more pronounced with people they knew well”……….University of Chicago Booth School of Business INTRODUCTION: Hubris….a... Read More