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New InfoPrint software for Intelligent Mail

Apr 13, 2010 12:00 AM

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InfoPrint Solutions Co. (Nashville, TN), a joint venture between IBM and Ricoh, announces the launch of its latest Automated Document Factory (ADF) software component, InfoPrint Mail Insight.  This is an extension of the InfoPrint ProcessDirector (IPPD) workflow software, a market-leading ADF technology platform that connects and automates communication processes into a single point of control.

InfoPrint Mail Insight extends InfoPrint Solutions’ comprehensive ADF offerings to interface with the United States Postal Service (USPS) Intelligent Mail system, monitoring the status of a mail piece as it is processed by the USPS. This new capability vastly expands the tracking and measurement capabilities of the ADF. Organizations can take advantage of this critical touchpoint to collect better mail intelligence, with the benefits of coordinating marketing efforts, providing better customer service, helping manage cash flow and retaining a more complete record of customer documents through the delivery process.

InfoPrint Mail Insight gathers information from USPS Confirm services and Address Correction Services (ACS), which can be leveraged in a variety of ways:  

  • Destination Confirm
  • Origin Confirm
  • ACS Nixie – electronically alerts a sender when the United States Postal Office (USPS) cannot deliver a document, which can occur for a variety of reasons.
  • ACS Change of Address

By tightly integrating with IPPD, InfoPrint Mail Insight can run automatically with some or all print-to-mail jobs and perform different actions based on job rules. Mailers with different customers, or large mailers with different lines of business, can segment the results from InfoPrint Mail Insight and store them with the job for archival purposes or forward to their customers’ systems as needed, enhancing the value of mail as part of a total communication strategy.