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EFI, Survey Advantage integrate customer feedback, workflow

Feb 22, 2011 12:00 AM


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Survey Advantage (see www.americanprinter.com/casey) and EFI have released a new service. PrintSmith CustomerPulse leverages PrintSmith’s Report Writer module and Survey Advantage’s print buyer feedback process to facilitate managing customer feedback.

Larry Furlong, owner of Alphagraphics in Phoenix, AZ, says, "Survey Advantage’s team of experts do all the work indentifying customer problems early, helping us maintain top-notch customer service. Their service is easier and more effective than using off-the-shelf survey software or postcards. We are also closing new business from the leads they generate. At $49/month, it delivers solid ROI."

A webinar will be held on February 21st, March 2nd, and March 9th from 12:00 PM to 12:30PM Eastern Daylight Time explaining the benefits of the program, examples of how printers are using customer feedback, and how the service works.

See www.surveyadvantage.com/printers.