1. Focus on training
   Make time for training with every new piece of equipment you bring into your shop, and be sure to schedule regular training updates for all of your employees.

2. Be proactive
   Don't wait for problems to arise to address maintenance issues. Preventive maintenance helps ensure that small problems are caught and corrected — before damaging the machine itself or to the jobs you are running.

3. Get annual check-ups
   Annual check-ups reduce downtime and increase the resale value of your equipment. Heidelberg recommends scheduling a maintenance check at least once a year.

4. Choose your service partner wisely
   Technicians should be familiar with your equipment and the demands that your shop places on that equipment. He or she should also keep in mind your goals and requirements for the equipment. Are you planning to replace the equipment within the next five years? If not, what steps should be taken to ensure equipment longevity? Your technician can give you the best solutions for your business.

5. Replace with original manufacturer parts
   When parts are required to maintain your equipment, nothing is as good as the original. Ensure productivity and availability by using parts from your original manufacturer. Replace failing parts promptly — waiting can prove costly. Many spare parts are now available for easy ordering online.

6. Fix what's broken
   Though repairs are sometimes painful to the wallet, they are much less costly when immediately addressed. Act now — your pocketbook will thank you later. Considered a service agreement as an “insurance policy” against high one-time repair costs.

7. Don't forget software
   Physical equipment may not be the only area of your shop that needs some attention. Software upgrades ensure optimum equipment and workflow performance.

8. Go remote
   Today's service technology enhancements allow for many improvements, repairs and maintenance to be identified and handled remotely. Remote service technologies often can identify problems before they even occur, greatly increasing productivity and decreasing downtime. Some repairs and maintenance can even be performed on the fly.

9. Think long term
   Service should be a long-term investment and not just a near-term warranty program. Good partner programs help keep equipment in top shape long after the initial warranty has expired.

10. Make service part of your overall business plan.

Michael Reschauer is Director, Business Development, Systemservice, Heidelberg USA. Contact him at michael.reschauer@heidelberg.com.