NAPL announces RAVE winners

Feb 13, 2008 2:27 PM

NAPL (Paramus, NJ) has announced this year's winners of the second annual "Customer Satisfaction Awards." Morrison Communications, Morristown, Tenn.; Neyenesch Printers, San Diego, Calif.; and Wordsprint, Wytheville, Va. each received the highest, platinum service level of scores to earn the newly renamed NAPL RAVE Awards for Excellence in Customer Satisfaction during the past year. Sponsored by Komori America Corp., the awards were established in 2007 to recognize superior customer service in the printing industry and renamed in 2008 to reflect that RAVEs are earned based on the highest form of recognition, rave reviews received directly from each company’s own customers. Awards will be presented at the 2008 NAPL Top Management Conference, March 9-12, in Orlando, Fla.

"Each company recognized as a RAVE Award winner truly understands the significance of long-term customer satisfaction and appreciates that it is achieved with insight and focus on what customers themselves most value," said Joseph P. Truncale, NAPL president and CEO, in announcing the awards. "The award shows a level of commitment and achievement that distinguishes winners from their competitors. Customers doing research on potential printing partners then know that the RAVE award-winning company is one they can trust to treat them with care and consideration in addition to doing great work."

Gold awards: Action Printing, Fond du Lac, Wisc.; Branch-Smith Publishing, Forth Worth, Texas; EU Services, Rockville, Md.; The EPI Companies, Marietta, Ga.; and University of Michigan, Ann Arbor, Mich.

Silver awards: Art Litho Printing Solutions, Baltimore, Md.; Bolger Vision Beyond Print, Minneapolis, Minn.; McArdle Printing, Upper Marlboro, Md.; Pictorial Offset Corp., Carlstadt, N.J.; and Sandy Alexander, Clifton, N.J.

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