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Southern Lithoplate expands technical support

Oct 14, 2010 12:00 AM


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Wake Forest, NC-based Southern Lithoplate Inc. (www.slp.com) has expanded its field technical services team to further support the printing industry in every geographic region of North America. Southern Lithoplate announced the appointment of several seasoned veterans to the position of regional technical manager: Barry Clark, Chuck Gagnon, Sam Jackson, Mark Kahle, Frank Lundak and Grover Morrison. In addition, Phil Schmelter was named inside service manager at Southern Lithoplate’s Grand Rapids, Mich., facility.

“We started expanding our technical support services because we have a wonderful situation: a rapidly growing customer base,” says Brandon A. Casson, national sales and technical manager. “That is great news for us and for our customers. We are committed to providing prepress and pressroom expertise to printers. All the support people we have taken on have very strong experience and will bring significant value to the printers they deal with.”

“With time and production pressures at a high level, when our clients need help, we want them to get the answers and assistance they need right away,” Casson adds. “Our goal is ‘on demand’ technical support. By offering 24-hour-a-day, 7-day-a-week service, a technical support analyst can provide quick, easy solutions to customers’ problems.”