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Oct 19, 2001 12:00 AM
The Society for Service Professionals in Printing (SSPP) (Alexandria, VA) has awarded the Printing Service Specialist of the Year Award to Penny Sullivan of R.R. Donnelley Printing Co. L.P. The award is given to a customer service representative (CSR) who shows initiative and achievements that symbolize outstanding customer service in the printing industry. Nominations require letters of recommendation from a supervisor, coworker and customer. Those submitted on behalf of Sullivan cited her ability to go above and beyond to meet the demands of her customers and her commitment to improve her skills.