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Pleasant telephone manner pays off

Nov 20, 2001 12:00 AM

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You never get a second chance to make a first impression.

That’s why the Printing Industries Assn. of Southern CA (PIASC) (Los Angeles) Self-Promotion & Marketing 2001 Competition includes a "First Contact" category.

Receptionists and customer service reps (CSRs) are singled out for their friendly tone, patience and helpfulness, company knowledge, verbal skills and efficiency.

Linda Hammel, a receptionist at Ultra-Graphics Inc took home the Gold Award; while Kimberly Jackson of Wieser Litho claimed top honors among CSR contestants.