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Apr 8, 2002 12:00 AM
MAN Roland (Westmont, IL) has developed a new approach to emergency press repairs that will allow press operators to fix most mechanical, electrical and procedural problems by themselves. Called TeleTech, the new offering connects printers to an expert group of technicians, called the Rapid Response Team (RRT). An on-phone technician discusses the problem with the press operator, and can usually walk the operator through the repair steps. If new parts are required, the RRT member makes sure the proper components are ordered, then supervises the repairs over the phone once parts arrive. For cases that require on-site repair, the RRT member coordinates the dispatch of a technician.
There is an hourly charge of $140 for the TeleTech connection. Facilities with presses under warranty receive TeleTech service for free, with the costs applied against allocated time on their service contracts.
For more information, contact MAN Roland at (630) 920-2000.