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Jun 25, 2013 12:00 AM
Partnership to benefit customers through addition of new PRO Channel Manager channel capabilities
June 25, 2013, Toronto, ON – Crawford Technologies is proud to announce today its new partnership with global paperless communications specialist, Striata. This new partnership sees CrawfordTech increasing the capabilities of its PRO Channel Manager product through the addition of a new channel, Striata’s Secure Electronic Document Delivery system.
“This combination of technologies will allow mailers to accelerate their move to electronic communications. It provides the customer with a choice of convenient email delivery of secured documents, or traditional paper documents via postal delivery,” said Ernie Crawford, President of Crawford Technologies. “We have been working with Striata for several years now, and believe that this partnership will help to improve many organizations’ Multi-Channel Customer Communications (MC³) strategies.”
Striata’s Secure Electronic Document Delivery system provides mailers with the ability to distribute documents containing confidential information safely and securely using normal email. PRO Channel Manager extends this capability by providing the tools needed for the mailer to easily integrate the Secure Electronic Document Delivery system. It also provides a Preference Manager for the mailer to ensure that emails are sent to customers who want their documents delivered by email and suppress the printing of their paper documents.
“Billers and financial institutions are actively looking for ways to expedite the process of enabling ‘push’ electronic document delivery and eBilling using the email channel," said Garin Toren, COO of Striata."By integrating with Striata, CrawfordTech is able to quickly and easily facilitate the data flows required for their customers to add email billing and secure electronic document delivery to their portal activities.” said Garin Toren, COO of Striata.”
About PRO Channel Manager
PRO Channel Manager is designed to integrate e-delivery channels such as Digital Mailbox Services, web, email and mobile delivery services into print/mail shops and print service provider workflows to provide automated customer preference management. This allows mailers to send documents to customers using their individual preferred delivery method for that document type. With its automated print suppression capability, mailers can immediately reduce their print and mail costs. PRO Channel Manager product was recognized by Xplor International this year with ‘Technology Application of the Year Award - Honorable Mention’.
Digital Mailbox Services, web, email and mobile delivery channels are becoming popular, as many consumers are trying to reduce their reliance on paper documents. They provide paperless methods for users to securely read their mail digitally anywhere on any device. PRO Channel Manager makes it easy and cost-effective for mailers to implement a complete multi-channel strategy, achieve cost savings, improve customer loyalty, improve online marketing reach and improve cash flow.
CrawfordTech has partnered with many vendors including Digital Mailbox Services such as Zumbox, Volly, Manilla and doxo as well as web, email and mobile delivery services. In addition, PRO Channel Manager can be used to integrate to document accessibility services for creation of Braille, Large Print, eText, audio and PDF/UA documents.
Striata unlocks the power of email and mobile messaging
Striata’s electronic delivery solutions dramatically increase customer adoption of paperless bills, statements, policies, marketing and other high volume system-generated documents.
The world’s largest financial services, utility, insurance, retail and telecommunications companies achieve unrivalled results by replacing print and mail with Striata’s interactive electronic documents and transactional messages.
Striata’s enterprise platform, strategy and support services:
• drive significant paper suppression
• deliver ongoing cost savings
• accelerate payments
• enhance the customer experience
• enable regulatory compliance
Striata’s comprehensive solutions expand the digital dialogue through personalized customer lifecycle messaging, retail receipts, notifications and alerts.
A global paperless communications specialist with over a decade of experience, Striata has operations in New York, London, Brussels, Johannesburg, Hong Kong, Sydney and partners in North and South America, Europe and Asia Pacific.
About Crawford Technologies
Crawford Technologies is an award-winning, worldwide leader in print-stream transformation, document re-engineering, workflow, document accessibility and archiving software solutions. Now in their 17th year of business, Crawford Technologies is continuing to grow and expand their solution offerings in the Enterprise Output Management (EOM) and Enterprise Content Management (ECM) markets.
Since 1995, Crawford Technologies’ award-winning solutions have helped over 700 companies around the world reduce costs associated with multi-channel customer communications’ by delivering bills, statements and other mission-critical transactional communications to their customers in the format preferred by each customer. This includes print formats for laser and inkjet printers, online formats like PDF, HTML and XML and alternate format documents in Braille, Large Print, PDF/UA, Audio and E-text for visually impaired and print-disabled customers.
With CrawfordTech’s range of unique software products and services, our clients simplify, automate and extend document delivery cost effectively - irrespective of current, legacy or future standards in infrastructure or document output. These clients, including four of the top five US banks, four of the top five US insurance companies and four of the world’s top five car manufacturers, are realizing high-value results as costs associated with document processes are minimized through automation, new opportunities for savings across critical communications are realized and they react quickly to changes in regulations, policies, business requirements and technical infrastructure.
CrawfordTech’s quality software, expert support and transactional document business knowledge help clients to meet operational, service, marketing, legal and compliance requirements and automate the delivery of billions of communications to their customers annually. Simply put, companies look to Crawford Technologies for a platform-independent approach, leading system performance and superior output fidelity. Please visit www.crawfordtech.com to find out more about CrawfordTech’s clients, people, partners and solutions.