How To
Excellence in action
Sep 1, 2008 12:00 PM, By Jill Roth & Robin Schabacker
Becoming a Management Plus company is about more than just winning awards. It reflects a company's serious commitment to regularly monitoring the management...
When 95 percent customer satisfaction isn't good enough
Sep 1, 2008 12:00 PM
In this example, the printer is running at 95-percent satisfaction in prepress, but still that means 20 unhappy customers, each month. Best-in-class printers...
Going lean in any pressroom
Sep 1, 2008 12:00 PM, By Raymond J. Prince
We hear the hype of Lean Manufacturing and read about it in many articles across all manufacturing sectors. After reading most of the concepts, I realized...
The paper chase
Sep 1, 2008 12:00 PM, By M. Richard Vinocur
As a weekly magazine, Paper Trade Journal was being sucked dry by its comp and printing invoices, so I headed to Pennsylvania with our production manager,...
Steps to greatness
Sep 1, 2008 12:00 PM, By Dick Gorelick
I've been privileged to serve on many boards of directors. Board meetings can be dull and perfunctory. Service on one board, a graphic arts company, was...
Would you like fries with that?
Sep 1, 2008 12:00 PM, By Steve Johnson
Tony Wochnik is a skilled and professional salesman of digital graphic arts equipment. Originally with Xerox, Tony has represented Ikon for many years....
Total productive maintenance
Sep 1, 2008 12:00 PM, By Ken Rizzo
Making equipment as efficient and profitable as possible. That's the premise behind total productive maintenance (TPM), a lean manufacturing strategy...
Are you ready for Intelligent Mail barcodes?
Sep 1, 2008 12:00 PM
The U.S. Postal Service (USPS) has begun to implement its Intelligent Mail program to improve service and reduce costs. This program promises to improve...
Litho is changing. What can a small printer do?
Aug 1, 2008 12:00 PM, By Raymond J. Prince
Recently a small printing company asked me what they could do to set themselves apart from others and truly impress buyers of print? The printer did not...
Taking big steps
Aug 1, 2008 12:00 PM, By M. Richard Vinocur
Ken Grogan, who was the Modern Salon publisher, also had been made a vice president of Vance Publishing, but the staff was unhappy about his habits. At...
Sales challenges & considerations
Aug 1, 2008 12:00 PM, By Dick Gorelick
As I noted in my June 2008 column, Challenge or crisis? placement company Manpower recently dubbed sales representative the position considered the most...
Drawing conclusions
Aug 1, 2008 12:00 PM, By Steve Johnson
Barbara Carlson and her husband, Bob, sit in near me on Sunday at Southminster Presbyterian Church. Sometimes Barb hits me with her cane to get my attention....
100 Words or Less: What are the key factors to consider when moving or expanding a print operation?
Aug 1, 2008 12:00 PM, Bill Barta, president, Rider Dickerson Inc. (Bellwood, IL)
When planning and implementing our move, we focused on five main areas: Making sure our facility was convenient for our customers and employees. Discussing...
Print takes a holiday
Aug 1, 2008 12:00 PM, By Katherine O'Brien KOB@americanprinter.com
I was in Michigan last month on vacation with some of my siblings and their families. I am not a huge beach fan, but I enjoyed the peaceful pace. I marveled...
How two printers maintain customer loyalty
Aug 1, 2008 12:00 PM
This chart shows how two printers effectively implemented surveying using their print management system. The percentages represent print buyers likely...
