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FedEx Office, Canon USA, HP collaborate on retail printing

Apr 14, 2010 12:00 AM

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FedEx Office (formerly FedEx Kinko's), an operating company of FedEx Corp., has formed an alliance with Canon U.S.A. Inc. and HP ( to create a network of printing and imaging capabilities using leading-edge technologies and a state-of-the-art machine fleet.

Beginning next month, FedEx Office will utilize Canon and HP as sole-source providers in their respective printing categories, and will deploy more than 12,000 new Canon and HP printing devices across more than 1,800 locations in the United States and Canada. The majority of the next-generation document imaging equipment will be installed over the next 12 months, laying the foundation for a range of new products and services.

"Customers' expectations of printing have changed dramatically, and we are transforming our business to stay ahead of those trends and improve on our leadership position," says Brian Philips, president and CEO, FedEx Office. "In Canon and HP, we are choosing two companies that understand our business and whose incomparable reputations, brands and histories of innovation align with our vision to bring customer ideas to life through the world's best print-on-demand network."

"Canon U.S.A. is pleased to join in this alliance with FedEx Office and HP to bring our advanced document imaging solutions to retail print consumers and redefine how people access, share and manage information digitally and on paper," says Joe Adachi, president and CEO, Canon U.S.A. "This relationship builds upon the mutual technical understanding that continues to develop among our companies. Together we can provide an extraordinary customer experience to millions of FedEx Office customers."

"The HP and Canon alliance is delivering the most robust offering of products and solutions to FedEx Office, allowing the company to transform its stores into more expansive publishing centers and making it easier for customers to print what they want, when they want and how they want," says Lynn Pendergrass, senior vice president, Imaging and Printing Group Americas, HP.

The new devices that will be deployed include Canon's imageRUNNER Advance multifunction products (MFP) and imagePRESS digital press systems. In addition, HP is delivering market-changing innovations in the form of online and cloud printing applications. The devices will be the same across most locations. These enhancements will provide greater capacity and improved speed across the network, giving customers better turnaround times and 24/7 access. The devices in the self-serve area of FedEx Office locations will have more user-friendly interfaces and offer a consistent user experience regardless of store location. The locations also will ofer services on HP Designjet large-format printers.

FedEx Office plans to begin implementing creative HP publishing solutions such as Snapfish by HP. In addition, the equipment will allow for remote printing from wherever customers are located, whenever they want to print, using USB drives or smartphones.