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Workflow words of wisdom from

Jul 1, 2007 12:00 AM

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“The biggest workflow challenge is planning and selection — and the sales spin really doesn't help. System details, testing your type of work on the system, watching for potential problems or bottlenecks, that type of thing is extremely valuable.

“Don't just run everyday files on the system that you are considering — take those headache files that have caused you to wake up in a cold sweat from a sound sleep. See what fails and what doesn't. Identify what it took to run a difficult file. Then determine if that is a problem in your processes.

“Once you have narrowed your selection, consider how you can use your new workflow to streamline the process. You may have to overcome perceptions of others who resist change, but stand fast and drive toward a better solution for all.

“Get plenty of input from other departments. Ask questions like; ‘What's on your wish list?’ In addition to supplying vital, decision-making information, this will help you get early buy-in.” — AfilsonUSMC