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Nov 1, 2002 12:00 AM
NAPL (Paramus, NJ) has published “Benchmarking the Bindery,” a step-by-step guide to effectively implementing a benchmarking system. Written by Peter Doyle, a printing-company operations manager and benchmarking expert, and Robert Diehl, a company owner and noted speaker, writer and graphic-arts consultant, the volume discusses how to overcome common obstacles to implementing a benchmarking program, how to achieve accurate measurements and understand numerical data, and how to communicate the program's goals to gain employee buy-in.
“Benchmarking the Bindery” costs $320 ($240 for NAPL members). To order, call (800) 642-6275, option 3, or e-mail email@example.com.